ServiceNow Developer

Remote
Full Time
Mid Level

Kitestring is a 20+-million-dollar company with 100+ associates and growing. We are a 25 year old start up in Northwest Arkansas. We provide technical expertise to various clients delivering innovations that improve how customers shop and the enterprise operates. At Kitestring Technical Services, our mission is to share our collective knowledge to positively impact our employees, clients, and communities. Our vision is to be the most trusted partner in technology consulting. We believe people enable technology and vice-versa which is why we are in the business of both. We persistently challenge the barriers to diversity, inclusion, and empathetic cooperation. 

Our Core Values are Transparency, People Driven, Empowered, Quality focused and socially responsible. Our values direct our company in how we do business and enhance the lives of our employees. Do our values speak to you? 

Benefits 

  • Kitestring offers excellent benefits to its employees including: 

  • Flexible PTO 

  • Maternal/Paternal Leave Policy  

  • Healthcare Benefits for Spouse, Domestic Partner, and Dependents 

  • Matching 401k 2-1 up to 4% 

Job Summary

We are seeking an experienced ServiceNow Developer with a strong background in Governance, Risk, and Compliance (GRC) or related regulatory/compliance frameworks. This role will be responsible for designing, developing, and maintaining ServiceNow applications, workflows, and integrations, primarily focused on GRC modules including Policy and Compliance, Risk Management, Audit Management, and Vendor Risk Management.

Key Responsibilities

  • Develop and enhance GRC modules within the ServiceNow platform

  • Collaborate with risk, compliance, and security teams to gather requirements and translate them into technical solutions

  • Design and configure business rules, client scripts, UI policies, data policies, workflows, and integrations for GRC processes

  • Build custom dashboards and reports to support GRC visibility and tracking

  • Implement automated controls and assessments to monitor risk and compliance metrics

  • Maintain and support existing ServiceNow applications and modules, including upgrades and patching

  • Ensure data integrity, access control, and compliance with security and privacy regulations

  • Troubleshoot issues, conduct root cause analysis, and implement corrective actions

  • Integrate third-party tools (e.g., security scanning, vulnerability management, compliance systems) with ServiceNow GRC

  • Participate in Agile/Scrum development cycles with cross-functional teams

Required Qualifications

  • Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or related field

  • 3+ years of hands-on experience developing and administering the ServiceNow platform

  • 2+ years of experience with ServiceNow GRC or related modules (IRM, SecOps, Vendor Risk, etc.)

  • Proficiency in JavaScript, REST/SOAP APIs, ServiceNow Flow Designer, and automated testing frameworks

  • Experience with risk and compliance frameworks (e.g., ISO 27001, NIST, SOX, HIPAA)

  • Strong understanding of data structures, CMDB, and relational databases

  • Excellent problem-solving skills and ability to communicate effectively with technical and non-technical stakeholders

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist – GRC

  • Experience with other ServiceNow modules like SecOps, ITSM, or HRSD

  • Familiarity with FedRAMP, PCI DSS, or HITRUST certification efforts

  • Exposure to governance tools like Archer, LogicManager, or MetricStream

  • Knowledge of risk quantification methodologies and compliance audit practices

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