Kitestring is a 20+-million-dollar company with 100+ associates and growing. We are a 25 year old start up in Northwest Arkansas. We provide technical expertise to various clients delivering innovations that improve how customers shop and the enterprise operates. At Kitestring Technical Services, our mission is to share our collective knowledge to positively impact our employees, clients, and communities. Our vision is to be the most trusted partner in technology consulting. We believe people enable technology and vice-versa which is why we are in the business of both. We persistently challenge the barriers to diversity, inclusion, and empathetic cooperation.

Our Core Values are Transparency, People Driven, Empowered, Quality focused and socially responsible. Our values direct our company in how we do business and enhance the lives of our employees. Do our values speak to you?

Benefits

• Kitestring offers excellent benefits to its employees including:
• Unlimited PTO
• Maternal/Paternal Leave Policy 
• Healthcare Benefits for Spouse, Domestic Partner, and Dependents
• Matching 401k 2-1 up to 4%
• H1B and Perm Sponsorship

About the Role:

We are seeking a skilled Business Analyst with a strong background in retail operations, particularly around POS systems and store-related processes. This role requires exceptional analytical skills, the ability to document processes effectively, and a focus on the "why" behind the "what" to provide actionable business insights. The ideal candidate will also bring experience with GK or NCR platforms, which is strongly preferred.

Key Responsibilities:

• Operational Analysis: Evaluate and document current business processes related to POS and store operations.
• Documentation: Create clear and concise documentation, including workflows, business cases, and process improvement proposals.
• Retail Technology Expertise: Collaborate with stakeholders to assess and enhance retail systems, focusing on POS solutions and store-level operations.
• Business Case Development: Develop and present business cases for proposed solutions, including financial analysis and ROI assessments.
• Insight Generation: Analyze data to identify trends, gaps, and opportunities, emphasizing the “why” behind operational challenges and potential solutions.
• Stakeholder Collaboration: Partner with cross-functional teams, including IT, operations, and finance, to align on objectives and deliverables.
• Travel: Visit client sites as needed (up to one week per month) to gather insights and collaborate directly with stakeholders.

Qualifications:

• 3-5 years of experience in a Business Analyst role, preferably in a retail or store operations context.
• Demonstrated expertise in POS and operational workflows.
• Experience with GK or NCR platforms is preferred.
• Strong documentation and technical writing skills tailored to retail technology.
• Financial acumen to evaluate business cases, including cost-benefit and ROI analysis.
• Proven ability to connect business needs with technical solutions and articulate the "why" behind decisions.
• Excellent interpersonal and communication skills for engaging with diverse stakeholders.
• Flexibility to travel for client visits (one week per month).

Preferred Skills:

• Experience in retail tech writing and developing user-friendly materials for technical solutions.
• Familiarity with key retail operational metrics and the financial drivers of store performance.