Job Description

Kitestring is a 20+-million-dollar company with 100+ associates and growing. We are a 25-year-old start-up in Northwest Arkansas. We provide technical expertise to various clients delivering innovations that improve how customers shop and the enterprise operates. At Kitestring Technical Services, our mission is to share our collective knowledge to positively impact our employees, clients, and communities. Our vision is to be the most trusted partner in technology consulting. We believe people enable technology and vice-versa, which is why we are in the business of both. We persistently challenge the barriers to diversity, inclusion, and empathetic cooperation.

Our Core Values are Transparency, People Driven, Empowered, Quality Focused, and Socially Responsible. Our values direct our company in how we do business and enhance the lives of our employees. Do our values speak to you?

Benefits

Kitestring offers excellent benefits to its employees including:

• Flex PTO

• Maternal/Paternal Leave Policy

• Healthcare Benefits for Spouse, Domestic Partner, and Dependents

• Matching 401k 2-1 up to 4%

• H1B and Perm Sponsorship

Position Overview

Be the initial contact in the department for associate, contractor, and vendor issues. Provide administrative support for the department. Provide all aspects of systems access and permissions while supporting cloud-based and enterprise technologies.

Essential Duties and Responsibilities

• Processes incoming associate requests received through various communications methods (phone calls, email, help tickets, walk-ups).

• Researches and resolves administrative issues.

• Maintains and processes vendor departmental information, including invoices for payment.

• Manages associate and contractor access to systems, including email, software permissions, Active Directory/Entra ID accounts, and Intune device management.

• Monitors system and application performance using tools such as New Relic and other monitoring platforms.

• Supports enterprise cloud-based technologies with familiarity in Azure/cloud principles.

• Participates in team projects.

• Follows company policies and procedures and supports company mission, values, and standards of ethics and integrity.

• Other duties and responsibilities as assigned by your direct manager.

• Daily attendance required to ensure all duties are completed in a timely fashion.

Supervisory Responsibilities

Provides leadership, coaching, and/or mentoring to a subordinate group.

Qualifications

To perform this job successfully, an individual must be able to perform each aforementioned essential duty and/or responsibility satisfactorily. The additional requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Education and/or Experience

• High school diploma or general education degree (GED); or one year or more of related experience and/or training; or equivalent combination of education and experience.

Technical Skills

• Familiarity with Azure/cloud principles.

• Hands-on experience with New Relic or similar monitoring tools.

• Working knowledge of Intune device management.

• Strong understanding of Active Directory and Entra ID management.

• General IT support experience, including access management and system permissions.

Language Skills

• Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Able to write reports, business correspondence, and procedure manuals.

• Able to effectively present information and respond to questions from gr